Trusted IT provider
In the competitive world of business, we know the importance of every aspect of your IT system being efficient and well maintained. From the support you receive to the hardware you use, each and every part of your setup must work to your needs, allowing you to get on with what’s important.
Here at Support on the Spot, our priority is providing you with high-quality premium support, so that you can get on with what’s important, growing your business. Whether you’re a large or small business, we’re here to help you in any way we can ensuring we provide you with professional standard IT services.
Fast and reliable IT support for your business
Your IT systems are critical to the effective functioning of your organisation and business operations. Left without the right support, downtime could seriously affect the daily running of your company and team productivity as a whole. We prioritise keeping your team fully up and running at all times, ensuring that your IT is the best it can be to support your company’s growth.
At Support on the Spot we believe every business has it’s own specific needs, which is why we don’t provide a ‘one size fits all’ package. No matter your particular requirements, we will build a package of services that fits around your needs.
Fully managed IT support
Our fully managed IT support package gives you the peace of mind that your IT is always in good hands. With unlimited remote support throughout the working day, our UK based team is only ever a phone call away and always there to support you with your systems.
We can provide to you a fully remote IT department, equipped with our team of leading engineers who are always ready to assist at our helpdesk. We offer unlimited IT support for a fixed fee per employee, per month which is usually less than the cost of a single employee. This allows you and your team to focus on what matters within your business, without having to think about your IT.
No matter where you and your team find yourselves in the future, our team at Support on the Spot work with you to offer the services that you need. Whether you’re a small team looking to grow or a large team needing to transition to working remotely, we are ready and able to provide you with the outstanding IT you need.
WE WANT TO HELP YOU GROW
We operate as an extension of your existing team and seek to support you in every way. Our primary role is to ensure that you can focus on what you do best, without having to worry about your IT systems and infrastructure.
We do all we can to lower unplanned outages, improve productivity, increase security and give resilience to your IT system. We put a huge emphasis on proactively finding issues before they arise, helping you stay ‘a step ahead of the game’.
On-site Support and installations
In the event that we can’t fix the problem remotely, our team is able to perform a site visit. Our trained team of technicians will always find a way to help you and your team, no matter what it takes.
Additionally, we will see the installation of hardware through for you, start to finish. Whether that’s cabling your office to give you enough ports or setting up work stations, we’ll do it all.
Patch update and asset management
We can remotely update your software and OS so you don’t have to worry about falling behind with updates and security fixes. We also have the ability to manage your assets – laptops, PCs, monitors etc. So you never have to worry about losing track of what you own.
third party support
Here at Support in the Spot, we try to determine the root cause of an issue as quickly as possible in order to isolate it and minimise the impact on your business. If we cannot fix the issue ourselves, our technicians can reach out to third-party companies on your behalf, in order to work with them to find a solution to your needs, without needing to take you away from your work.